MCI BPO Expands in Philippines with EastWest Acquisition

MCI BPO Expands in Philippines with EastWest Acquisition

March 20, 2024 : Miami-based Mci BPO (MCI), a leading provider of business process outsourcing (BPO) and customer experience (CX) solutions, has announced a strategic expansion in the Philippines with the acquisition of EastWest BPO and its subsidiary, EastWest Technologies. This move strengthens MCI’s footprint in the Asia-Pacific region and enhances its ability to deliver a broader range of CX solutions to its global clientele.

EastWest BPO, headquartered in San Fernando, Pampanga, boasts a proven track record of delivering high-quality customer service, back-office support, and sales solutions. This acquisition strategically complements MCI’s existing portfolio of CX services, including inbound and outbound call centers, omnichannel support, and digital engagement solutions.

The inclusion of EastWest Technologies further underscores the value of this acquisition. This subsidiary brings expertise in technology solutions, such as cloud computing and automation, which are increasingly crucial for optimizing contact center operations and enhancing customer experiences.

By integrating EastWest’s capabilities into its existing infrastructure, MCI is positioned to offer its clients a more comprehensive suite of CX solutions. This expanded service offering caters to businesses’ evolving needs in today’s competitive landscape, where customer experience is paramount for brand loyalty and growth.

“The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions,” stated Mike Anna, a spokesperson for MCI. EastWest’s established presence and skilled workforce in the Philippines and MCI’s global network and expertise create a powerful synergy for delivering exceptional customer service to our clients worldwide.

Financial details of the acquisition were not publicly disclosed. However, the transaction is expected to be finalized shortly following the completion of customary regulatory approvals.

Looking ahead, the successful integration of EastWest’s operations into MCI’s fold will be critical for maximizing the benefits of this acquisition. Seamless integration will ensure a smooth transition for companies’ employees and clients while enabling MCI to leverage its expanded capabilities to drive further growth in the Asia-Pacific region and beyond.

MCI’s acquisition of EastWest BPO underscores the growing importance of the Philippines as a strategic hub for the BPO industry. The country’s well-educated workforce, competitive cost structure, and strong government support for the BPO sector continue to attract leading international companies seeking to enhance their global CX offerings.